FAQS

FAQ

IMIBUZO EJWAYELEKILE UKUBUZWA

Ithini intengo yakho?

Intengo yomkhiqizo wethu ingase yehluke ngenxa yesimo sesitoko nezinye izici zemakethe.Uhlu lwamanani lwakamuva luzothunyelwa kuwe nge-E-mail ngemva kokuxhumana nathi.

Ingabe likhona inani elincane le-oda?

Yebo, kunenani elincane le-oda lawo wonke ama-oda ethu aphesheya.Uma kwenzeka ubheke ngabomvu ukuthengisa kabusha imikhiqizo e-odiwe, kodwa ngenani elincane, sicela uhlole iwebhusayithi yethu.

Ungakwazi yini ukuhlinzeka ngamadokhumenti ahlobene nemikhiqizo yakho?

Yebo, singanikeza zonke izinhlobo zamadokhumenti ahlobene nemikhiqizo yethu.Imibhalo enikeziwe ihlanganisa Isitifiketi Sokuhlaziya/Isitifiketi Sokuhambisana, Isitifiketi Somshwalensi, Isitifiketi Somsuka, kanye neminye imibhalo edingekayo yokuthumela ngaphandle.

Siyini isikhathi sokuhola esimaphakathi?

Kumasampuli, isikhathi sokuhola cishe yizinsuku eziyi-7.Ngokukhiqiza ngobuningi, isikhathi sokuhola siyizinsuku ezingama-20-30 ngemva kokuba sithole inkokhelo yakho yediphozithi.Isikhathi sokuhola siqala ukusebenza lapho(1) sesiyitholile idiphozithi yakho, (2) Sinemvume yakho yokugcina yemikhiqizo e-odiwe.Uma isikhathi sokuhola sihluleka ukuhlangabezana nedethi yokulethwa eshiwo kunkontileka, sicela ukhululeke ukuxhumana nathi.Ezimweni eziningi, sizoletha imikhiqizo e-odwe ngesikhathi.

Yiziphi izindlela zokukhokha ozamukelayo?

Ungakhokha ngqo ku-akhawunti yethu yasebhange, i-akhawunti ye-Western Union noma i-akhawunti ye-Paypal ngediphozithi engu-30% kusengaphambili, ibhalansi engu-70%.Isikhathi sokukhokha sangempela kufanele sibe ngaphansi kwenkontileka.

Iyini iwaranti yakho yemikhiqizo yakho?

Singaqinisekisa ukuthi izinto zethu zokusetshenziswa zisezingeni eliphezulu futhi yonke imikhiqizo esiyikhiqizayo iwumsebenzi ophusile.Esigxile kukho ukwenza wena, ikhasimende lethu, uzizwe wanelisekile ngemikhiqizo yethu.Uma uhlangabezana nanoma yikuphi okuhlangenwe nakho okungajabulisi ngemikhiqizo yethu, sicela ukhululeke ukuxhumana nathi.

Ungakwazi yini ukuqinisekisa ukulethwa okuphephile kwemikhiqizo yakho?

Yebo, yonke imikhiqizo yethu igcwele amaphakheji ekhwalithi ephezulu afanele ukuthunyelwa ngaphandle.Uma imikhiqizo ethengiwe iyimpahla eyingozi, sizosebenzisa amaphakheji aklanyelwe wona ngokukhethekile.Umthumeli wesitoreji esibandayo uzoqashwa uma imikhiqizo e-odwayo izwela izinga lokushisa.Ukusetshenziswa kwamaphakheji akhethekile noma amaphakheji angajwayelekile kungabangela inkokhiso eyengeziwe.

Kuthiwani ngezimali zokuthumela?

Izindleko zokuthumela zincike endleleni okhetha ngayo ukulethwa kwezimpahla.I-Express ivamise ukuba yindlela eshesha kakhulu, nokho, izindleko nazo ziphezulu kakhulu.Ukuthutha emanzini kuyisinqumo esingcono kakhulu semikhiqizo enenani elikhulu.Izindleko zangempela kunzima ukuzisho, ngaphandle uma sinalo lonke ulwazi mayelana nenani, isisindo kanye nezindlela zokuhamba.Sicela, ukhululeke ukuxhumana nathi.